At Universal North America, we prepare for the worst so we can give you our best. And with storm season running June 1 through November 30, now is the perfect time to take advantage of the many useful tools Universal North America has to help you and your customers stay storm safe this season.

Visit us online at where you and your customers will have access to our hurricane and emergency checklists, a home inventory guide, claims contact information, brochures and more. Or log in and visit the Agency Information Center to request printed copies of these brochures to distribute to your customers.

To report or discuss a claim, please call 866-999-0898.
This phone number is printed on your customers' policy jacket. It's also posted on our homepage. Encourage your customers to program this number into their cell phones so they have it when they need it.

When the storm strikes, be prepared. Download policyholder information through My Universal.
If your office loses electricity, you'll need a printed list of your Universal policyholders and their contact information. To obtain this, simply log into our website with your username and password at Click on the "My Universal" tab at the top. On the Policy Search Tab, click "Search." It is not necessary to enter any search criteria. You will be provided a listing of your Universal customers, which you may export as a Microsoft Excel file by clicking on "Create Export File" then "Download Export File" displayed just above the search results.

This storm season, be prepared with help from Universal North America. If you have any questions, please contact your area representative listed below. Thank you for your business and support!

Area Representatives

State of Texas
Joe Miller
Regional Sales Director

San Antonio/South TX/East TX
Roy Elliott
Territory Sales Manager

Eastern U.S.
Suzanne Morrow,CPCU,ARM,CIC
VP, Sales & Agency Relations


Dallas/Fort Worth
Skip Parks
Territory Sales Manager

Eastern U.S.
J.D. Brock
AVP, Sales & Agency Relations